CUSTOMER INFORMATION · NOVEMBER 2026
Software access terms
AIxAlgo provides account-linked Expert Advisor software for MetaTrader 5. Review compatibility, access timing and trading risks before purchasing.
What you receive
The download contains the customer EA and its usage material. Paid plans add software-access time of 7 or 30 consecutive calendar days. The price depends on your account balance, as published on the pricing section: from USD 10 for 7 days and USD 30 for 30 days on balances up to USD 3,000, rising in steps to USD 90 and USD 270 on balances of USD 50,000 and above. The level follows the highest balance your EA reported in the last 30 days. You see the exact price before paying. These are one-time payments with no automatic renewal. Access is software use, not account management, trading advice or a promised return.
Compatibility and your responsibilities
This edition requires Windows desktop MT5 or a full Windows VPS and a broker account with gold. It was built and tested on XAUUSD. It runs on other symbols, but our tests have not shown an edge on them. A hedging account is recommended. Mobile and web terminals and integrated MQL5 VPS are not supported. Test your environment on demo before paying. You control broker selection, capital, permissions and trading decisions.
Account binding and access time
Your licence is linked to one MT5 account and its exact broker server. It cannot be transferred to a different trading account. Use one active terminal at a time. The free 72-hour Demo/Live trial begins at the EA’s first successful own trade; installation or a rejected order does not start it. Once started, time continues while MT5 is closed. Reinstallation does not restart a trial. Renewals extend remaining access.
Free and paid historical testing
The free tester allows EA trade requests for seven simulated calendar days per run. After that window, the chart and dashboard continue for review while EA requests are blocked. Existing broker-side stops, take profits or pending orders may still execute. Active paid access permits unlimited historical test ranges after signed-receipt synchronization from an online chart. Software expiry does not promise that outstanding positions will be closed.
Purchase and delivery
Open Pay / Renew inside the EA and check the displayed account and broker before continuing to Stripe. Verified payment adds access time automatically. A pending payment or a success URL alone is not payment verification. Refresh the same payment page and the EA access status; do not pay again to resolve a delayed update. Keep the payment receipt and private licence backups.
Self-service use
Individual support and assisted installation are not included. Use the self-service installation and troubleshooting guide and the EA’s status messages. Preserve private licence and state backups before moving computers or upgrading. A lost key without a backup cannot be recovered from an account number alone.
Refunds and mandatory rights
We do not offer refunds for a change of mind or trading losses. If we cannot provide the purchased access and cannot resolve the problem, a refund is available. Your mandatory legal rights are unaffected. A full refund or an open payment dispute removes the access from that payment. A partial refund does not. To ask for a refund, write to the contact below with your payment receipt.
Trading risk and historical evidence
Automated trading can lose money. This edition uses no recovery or martingale sizing. Loss Guard stops the bot when open loss reaches 15% of balance, but it is not a guaranteed ceiling: gaps and slippage can exceed it. Historical results depend on data, execution and account conditions and do not guarantee future profits. Spreads and commission have a large effect on results. Test on Demo before considering live use.
Seller and contact
Mr. Tony, trading as AIxAlgo. Contact: aixalgotrade@gmail.com.